Our Return and Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return and Refund Policy at any time.
Return of Goods:
Upon notifying us of your decision to cancel your order, we will provide you with detailed instructions on where to return the Goods. Please ensure that you return the Goods without delay and, at the latest, within 14 days of informing us of your cancellation. Only unopened merchandise may be returned.
Please note the following regarding the return of Goods:
- Return at Your Own Cost: Unless we offer to cover the return shipping costs, you are responsible for returning the Goods at your own risk and expense.
- Collection of Goods: We may offer to collect the Goods from you and charge you for the collection. If you agree to the collection and the associated costs, we may deduct these charges from any refund owed to you.
- Reduction in Value: If the value of the Goods is diminished due to handling beyond what is necessary to determine their nature, characteristics, or functioning, we reserve the right to claim this reduction in value from you and deduct it from your refund.
Refunds on Cancellation:
As long as you are entitled to cancel and have fulfilled your obligations under the Returns Policy, we will refund you the balance of the price and any standard delivery costs you paid to us, after making the following deductions:
- Reduction in Goods’ Value: We will deduct any reduction in the value of the Goods in accordance with our Returns Policy.
- Cost of Collecting Goods (if applicable): If we arranged to collect the Goods from you and charged you for the collection, we will deduct this cost from the refund.
Refund Processing Time:
For Contracts involving the supply of goods only, or goods and services with the main purpose being the supply of goods, we will issue the refund within 14 days after either of the following:
- Receiving the Goods back from you, or
- Receiving evidence from you that the Goods have been sent back to us.
Method of Refund:
The refund will be made using the same payment method you used for the original transaction unless you expressly agree to a different method of payment for the refund.
For any queries or further assistance regarding returns and refunds, please feel free to contact us.